Privacy Policy

Last Updated: October 20, 2024

1. Introduction

IRONCREST Software ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ironcrestsoftware.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request information about our services
  • Subscribe to our newsletter
  • Engage with our customer support

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Message content

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed
  • Time and date of visit
  • Time spent on pages

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you information about our services
  • Improve our website and services
  • Analyze website usage and trends
  • Detect and prevent fraud or security issues
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

  • Consent: You have given us permission to process your data
  • Contract: Processing is necessary to fulfill our contractual obligations
  • Legitimate Interests: Processing is in our legitimate business interests
  • Legal Obligation: Processing is required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Email delivery services (Mailgun)
  • Web hosting providers
  • Analytics providers
  • Customer relationship management (CRM) systems

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to our processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at contact@ironcrestsoftware.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Functional Cookies: Remember your preferences

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 2 years.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Your privacy matters to us. We are committed to transparency and protecting your personal information in accordance with applicable data protection laws including GDPR and CCPA.